What struck me most about the interview of CEO Richard Anderson was his answer to the first question.

Q. What was the most important leadership lesson you learned?

A. I’ve learned to be patient and not lose my temper.

Patience I have learned over the past five years is my biggest developmental need.  (Such a nice way of putting that I too impatient and easily I loose my temper at my children.)

A colleague, CJ got around to blogging about this this interview and it is always interesting to see the different points that strike us differently.  Patience stood out for me but we did share some other similarities.

I don’t think PowerPoints help people think as clearly as they should because you don’t have to put a complete thought in place.  You can just put a phrase with a bullet in front of it. And it doesn’t have a subject, a verb and an object, so you aren’t expressing complete thoughts.

The higher someone rises in an organization, the more important their intangible qualities become, suggests Delta Air Lines CEO Richard Anderson in an in-depth interview (by Adam Bryant of the New York Times) on the unquantifiable aspects of human capital. How Anderson conducts interviews and what he is looking for is particularly insightful.  While his approach is different, for him some of the key elements he is striving to elicit are:

• a really strong set of values
• a really good work ethic
• adaptability to change
• ability to get along well with people
• a team player
• ability to motivate people

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